REFERENCE: Measure Info

WTR-Water
Attributes Measures Reporting Frequency Measure ID Data Owner Performance Liaison
On Target
WTR.1.1 Financial Viability
Monitoring/No Info
Days funded operating ratio
Annual-FY
399834
Matt Thurber
SC
 		Sheree Collins (WTR-Water)
Monitoring/No Info
Debt service cover ratio
Annual-FY
399835
Matt Thurber
SC
 		Sheree Collins (WTR-Water)
Monitoring/No Info
Level of Working Capital Actual as a % of Goal
Annual-FY
399836
Matt Thurber
SC
 		Sheree Collins (WTR-Water)
Monitoring/No Info
Ratio of Outstanding Debt to Total Assets
Annual-FY
399837
Matt Thurber
SC
 		Sheree Collins (WTR-Water)
On Target
% of accounts that are delinquent
Monthly-FY
399838
Shannon Swayzer
SC
 		Sheree Collins (WTR-Water)
On Target
WTR.1.2 Infrastructure Strategy & Performance
Lagging
Infrastructure Leakage Index
Annual-CY
399839
Micah Reed
DW
 		Donail Williams (WTR- Water)
Lagging
Main Breaks & Leaks per 100 Miles of Main
Monthly-FY
399840
Mark Shell
DW
 		Donail Williams (WTR- Water)
On Target
Sewer Overflows per 100 Miles of Main
Monthly-FY
399841
Mark Shell
DW
 		Donail Williams (WTR- Water)
On Target
Linear Feet of Large Diameter sa(>=24") Sewer Pipe at Stage 5 Critical Failure (ICAP)
Annual-FY
546420
Mark Shell
DW
 		Donail Williams (WTR- Water)
Insufficient Progress
Percent of Permanent Replacement of Pavement After Utility Work Within 10 Days
Monthly-FY
546424
Mark Shell
DW
 		Donail Williams (WTR- Water)
On Target
WTR.2.1 Operational Optimization
Monitoring/No Info
Direct energy cost per million gallons treated - Water
Annual-FY
400285
P. Vattakunnel
SC
 		Sheree Collins (WTR-Water)
On Target
Direct energy cost per million gallons treated - Wastewater
Quarterly-FY
400286
P. Vattakunnel
SC
 		Sheree Collins (WTR-Water)
On Target
Authorized Sewer Positions per 1,000 Population Total
Annual-FY
546411
D. Williams
SC
 		Sheree Collins (WTR-Water)
On Target
Authorized Water Positions per 1,000 Population Total
Annual-FY
546412
D. Williams
SC
 		Sheree Collins (WTR-Water)
On Target
% of CIP Appropriated vs. Plan
Annual-FY
684347
Matt Thurber
SC
 		Sheree Collins (WTR-Water)
On Target
WTR.2.2 Water Resource Sustainability
Monitoring/No Info
Gallons per Capita per Day (GPCD) 5 year rolling average
Annual-FY
687642
Micah Reed
DW
 		Donail Williams (WTR- Water)
Monitoring/No Info
Apparent Loss Percentage
Quarterly-FY
400289
Micah Reed
DW
 		Donail Williams (WTR- Water)
Monitoring/No Info
Real Loss Percentage
Quarterly-FY
544152
Micah Reed
DW
 		Donail Williams (WTR- Water)
Monitoring/No Info
Water billed as a % of raw water purchased
Annual-FY
400291
Micah Reed
DW
 		Donail Williams (WTR- Water)
Lagging
WTR.3.1 Employee & Leadership Development
Monitoring/No Info
Reduce Number of Preventable Injuries by 5% Annually
Annual-FY
402983
C. Webb
SC
 		Sheree Collins (WTR-Water)
On Target
Professional and License Training Hours per Employee (FY)
Monthly-FY
687608
EJ Williams
SC
 		Sheree Collins (WTR-Water)
Not Defined
OSHA Recordable Incident Rate
Annual-FY
957434
Christine Webb
DW
 		Donail Williams (WTR- Water)
Insufficient Progress
Completion of 85% Required Safety Training
Quarterly-FY
957550
C. Webb
DW
 		Donail Williams (WTR- Water)
Not Defined
WTR.3.2 Enterprise Resiliency
Insufficient Progress
Employee turnover rate
Annual-FY
402972
S. Zondor
SC
 		Sheree Collins (WTR-Water)
Not Defined
AWWA Employee Health and Safety Severity Rate
Annual-FY
546413
C. Webb
SC
 		Sheree Collins (WTR-Water)
On Target
WTR.4.1 Customer Satisfaction
On Target
Call abandonment rate of less than 6%
Monthly-FY
403151
Tena Royal
DW
 		Donail Williams (WTR- Water)
Insufficient Progress
% of calls answered within 60 seconds
Monthly-FY
403152
Tena Royal
DW
 		Donail Williams (WTR- Water)
On Target
JD Power Score
Annual-FY
546418
Tena Royal
DW
 		Donail Williams (WTR- Water)
On Target
Percent of Field Operations' Water Taps Installed within 14 Calendar Days after allowing 72 hours for locates
Monthly-FY
546430
Mark Shell
DW
 		Donail Williams (WTR- Water)
On Target
Percent of Field Operations' Sewer Taps Installed within 14 Calendar Days after allowing 72 hours for locates
Monthly-FY
691163
Mark Shell
DW
 		Donail Williams (WTR- Water)
On Target
WTR.4.2 Product Quality
On Target
No. of Validated Biosolids Nuisance Odor Complaints (land application sites)
Quarterly-FY
544149
Steve Nutter
DW
 		Donail Williams (WTR- Water)
On Target
# of Water Quality Complaints received per 1000 customers
Monthly-FY
404080
David Nelson
DW
 		Donail Williams (WTR- Water)
On Target
% of Water Quality Complaints received by the Central Lab and Investigated Within 120 Hours
Monthly-FY
687703
David Nelson
DW
 		Donail Williams (WTR- Water)
Monitoring/No Info
WTR.4.3 Stakeholder Understanding & Support
Insufficient Progress
Number of people reached through presentations, public events and plant tours
Monthly-FY
405032
HIlda Zuniga
SC
 		Sheree Collins (WTR-Water)
On Target
Increase number of followers by 40% per year on each social media platform
Annual-FY
687716
John-Michael Perkins
SC
 		Sheree Collins (WTR-Water)
On Target
Increase the number of total engagements across Facebook, Twitter and Instagram
Annual-FY
687718
John Michael Perkins
SC
 		Sheree Collins (WTR-Water)
Lagging
WTR.4.4 Community Sustainability
On Target
Biosolids Beneficial Use
Monthly-FY
405257
Steve Nutter
DW
 		Donail Williams (WTR- Water)
On Target
Biosolids Dewaterability
Monthly-FY
405258
Steve Nutter
DW
 		Donail Williams (WTR- Water)
Insufficient Progress
Village Creek WRF Energy Sustainability
Monthly-FY
405259
P. Vattakunnel
DW
 		Donail Williams (WTR- Water)
Insufficient Progress
Water Savings from Water Efficiency Incentive Program
Annual-CY
405260
Micah Reed
DW
 		Donail Williams (WTR- Water)