SCORECARD: Department Overview

HR-Human Resources
Divisions Service Areas Measures
1. Health & Benefits
Not Defined
HR.1.1 Employee Health & Well-Being
Lagging
90% of health plan members complete all 3 Virgin Pulse requirements.
On Target
9% utilization of the Employee Assistance Program.
On Target
HR.1.2 Benefits & Insurance
On Target
Annual % change in incurred claim cost less than NATIONAL trend (PHARMACY)
On Target
Annual % change in incurred claim cost less than REGIONAL trend (PHARMACY)
On Target
Annual % change in incurred claim cost less than REGIONAL trend (MEDICAL)
On Target
Annual % change in incurred claim cost less than NATIONAL trend (MEDICAL)
2. Employee & Labor Relations
Lagging
HR.2.1 Employee Relations
Insufficient Progress
% of employee satisfaction surveys will indicate they are satisfied with the FMLA/ADA vendor's services
Lagging
Employee complaint investigations will be completed within X days
On Target
90% of Step 1b disciplinary appeal decisions are issued within 25 business days.
On Target
HR.2.2 Labor Relations
On Target
95% of Civil Service discipline documents scanned into LaserFiche within 1 business day of receipt.
3. Classification/Compensation & Civil Service
On Target
HR.3.1 Classification & Compensation
On Target
90% of Classification Action Requests (CARs) complete within 60 days.
Not Defined
Average annual employee turnover rate.
On Target
HR.3.2 Civil Service Testing
On Target
99% of promotional Police & Fire exam questions are upheld.
4. HRIS/Records
On Target
HR.4.1 Time & Labor
On Target
Not to exceed # payroll exceptions per month.
On Target
98% of off-cycle payroll corrections processed within 2 business days.
On Target
HR.4.2 Employee Records
On Target
95% of PARs are completed within 5 business days.
5. Talent Acquisition
On Target
HR.5.1 Recruitment Processing
On Target
Offer positions in 70 days or less (average).
On Target
85% of new hires successfully complete the probationary period.
6. Risk Management
Insufficient Progress
HR.6.1 Workers' Compensation
On Target
% of Actual Change in Workers Compensation Claim Cost (Monthly)
On Target
# of Actual Workers Compensation Claims Filed (Monthly)
On Target
% change in temporary income benefit expenditures.
Lagging
HR.6.2 Safety
Lagging
The number (%) of random alcohol and drug screens completed per month
Insufficient Progress
Change in # of total employee lost days due to job-related incidents
On Target
HR.6.3 Liability
On Target
Annual claim closing ratio of 100%
On Target
95% of initial claim contacts are made within 1 business day of receipt by adjuster.
On Target
95% of claims are entered into Origami Risk Management Information System within 1 business day.
Insufficient Progress
% overall collection of claim dollars versus overall expenses
7. Organizational Development
Not Defined
HR.7.1 Training
Not Defined
Overall training attendance (live & online)
Not Defined
# of classes held (live & online)
Monitoring/No Info
Employee Training Satisfaction Rate
Not Defined
H.R.7.2 Employee & Leadership Development
 
8. HR Business Partners
Not Defined
HR.8.1 HRBP Service Delivery & Support
On Target
# of HRBP trainings conducted
On Target
# HRBP City department support activities
Not Defined
HR.8.2 HRBP Relations
Insufficient Progress
# of Employee Relation issues handled by HRBP