Department Performance Reports Final

SCORECARD: Department Overview
SCORECARD: Red Status Details
SCORECARD: 12-month Rolling Status
SCORECARD: 6-month Rolling Status (ACM Report)
Dashboard
REFERENCE: Measure Info

Fort Worth Department Performance Scorecards (Current)
AV-Aviation
CAO-City Attorney's Office
CSO-City Secretary's Office
FD-Fire Department
CC-Code Compliance
CMO-City Manager's Office
PARD-Parks & Recreation
CPE-Communications
ED-Economic Development
FMS-Financial Mgmt Services
HR-Human Resources
IA-Internal Audit
ITS-Information Technology
LIB-Library
MC-Municipal Court
NS-Neighborhood Services
P&D-Planning & Development
P&DA-Planning & Data Analytics
PD-Police Department
PE-Public Events
PM-Property Management
TPW - Transportation / Public Works
WTR-Water
D&I - Diversity and Inclusion
DS- Development Services

HR.1.1 Employee Health & Well-Being
HR.1.2 Benefits & Insurance
HR.2.1 Employee Relations
HR.2.2 Labor Relations
HR.3.1 Classification & Compensation
HR.3.2 Civil Service Testing
HR.4.1 Time & Labor
HR.4.2 Employee Records
HR.5.1 Recruitment Processing
HR.6.1 Workers' Compensation
HR.6.2 Safety
HR.6.3 Liability
HR.7.1 Training
H.R.7.2 Employee & Leadership Development
HR.8.1 HRBP Service Delivery & Support
HR.8.2 HRBP Relations

90% of health plan members complete all 3 Virgin Pulse requirements.
9% utilization of the Employee Assistance Program.
Annual % change in incurred claim cost less than NATIONAL trend (PHARMACY)
Annual % change in incurred claim cost less than REGIONAL trend (PHARMACY)
Annual % change in incurred claim cost less than REGIONAL trend (MEDICAL)
Annual % change in incurred claim cost less than NATIONAL trend (MEDICAL)
% of employee satisfaction surveys will indicate they are satisfied with the FMLA/ADA vendor's services
Employee complaint investigations will be completed within X days
90% of Step 1b disciplinary appeal decisions are issued within 25 business days.
95% of Civil Service discipline documents scanned into LaserFiche within 1 business day of receipt.
90% of Classification Action Requests (CARs) complete within 60 days.
Average annual employee turnover rate.
99% of promotional Police & Fire exam questions are upheld.
Not to exceed # payroll exceptions per month.
98% of off-cycle payroll corrections processed within 2 business days.
95% of PARs are completed within 5 business days.
Offer positions in 70 days or less (average).
85% of new hires successfully complete the probationary period.
% of Actual Change in Workers Compensation Claim Cost (Monthly)
# of Actual Workers Compensation Claims Filed (Monthly)
% change in temporary income benefit expenditures.
The number (%) of random alcohol and drug screens completed per month
Change in # of total employee lost days due to job-related incidents
Annual claim closing ratio of 100%
95% of initial claim contacts are made within 1 business day of receipt by adjuster.
95% of claims are entered into Origami Risk Management Information System within 1 business day.
% overall collection of claim dollars versus overall expenses
Overall training attendance (live & online)
# of classes held (live & online)
Employee Training Satisfaction Rate
# of HRBP trainings conducted
# HRBP City department support activities
# of Employee Relation issues handled by HRBP
% change in # of indemnity claims.
(ARCHIVED) % of time jobs are posted in 3 days or less. METRIC NOT IN USE
(ARCHIVED) # of lost time injuries. METRIC NOT IN USE
(ARCHIVED) Lost time in days. METRIC NOT IN USE
(ARCHIVED) # of recordable accidents. (Future KPI) METRIC NOT IN USE
(ARCHIVED) % of workforce who has completed CDL training. METRIC NOT IN USE
(ARCHIVED) Average cost per claim. METRIC NOT IN USE
(ARCHIVED) My annual performance appraisal provides me with meaningful information about my performance (Employee Survey) (METRIC NOT IN USE)
(ARCHIVED) Training opportunities are available to me so I can do my job better (Employee Survey) (METRIC NOT IN USE)
(ARCHIVED) % of employee performance reviews completed (METRIC NOT IN USE)
(ARCHIVED) 5% or less of Virgin Pulse participants are high-risk. (METRIC NOT IN USE)

H.R.7.2 Employee & Leadership Development

HR-Human Resources

Purpose Statement

Parents

Measures

Analysis

Sep-20

Performance Liaison

Service Area Performance Manager