REFERENCE: Measure Info

HR-Human Resources
Service Areas Measures Reporting Frequency Measure ID Data Owner Performance Liaison
Not Defined
HR.1.1 Employee Health & Well-Being
Lagging
90% of health plan members complete all 3 Virgin Pulse requirements.
Annual-CY
317114
Vicki Tieszen
CA
 		Courtney August (HR- Human Resources)
On Target
9% utilization of the Employee Assistance Program.
Quarterly-FY
317115
Vicki Tieszen
On Target
HR.1.2 Benefits & Insurance
On Target
Annual % change in incurred claim cost less than NATIONAL trend (PHARMACY)
Annual-FY
702793
Joanne Hinton & Meagan Hailey
CA
 		Courtney August (HR- Human Resources)
On Target
Annual % change in incurred claim cost less than REGIONAL trend (PHARMACY)
Annual-FY
702801
Joanne Hinton & Meagan Hailey
CA
 		Courtney August (HR- Human Resources)
On Target
Annual % change in incurred claim cost less than REGIONAL trend (MEDICAL)
Annual-FY
317250
Joanne Hinton & Meagan Hailey
CA
 		Courtney August (HR- Human Resources)
On Target
Annual % change in incurred claim cost less than NATIONAL trend (MEDICAL)
Annual-FY
397557
Joanne Hinton & Meagan Hailey
CA
 		Courtney August (HR- Human Resources)
Lagging
HR.2.1 Employee Relations
Insufficient Progress
% of employee satisfaction surveys will indicate they are satisfied with the FMLA/ADA vendor's services
Annual-FY
683794
Kevin Duvall
CA
 		Courtney August (HR- Human Resources)
Lagging
Employee complaint investigations will be completed within X days
Monthly-FY
928894
Brian Wisdom
CA
 		Courtney August (HR- Human Resources)
On Target
90% of Step 1b disciplinary appeal decisions are issued within 25 business days.
Monthly-FY
305119
Larry Lockley/Brian Wisdom
CA
 		Courtney August (HR- Human Resources)
On Target
HR.2.2 Labor Relations
On Target
95% of Civil Service discipline documents scanned into LaserFiche within 1 business day of receipt.
Monthly-FY
305120
Monique Irwinsky
CA
 		Courtney August (HR- Human Resources)
On Target
HR.3.1 Classification & Compensation
On Target
90% of Classification Action Requests (CARs) complete within 60 days.
Monthly-FY
305178
Cristina Macias & Brittney Wills
CA
 		Courtney August (HR- Human Resources)
Not Defined
Average annual employee turnover rate.
Annual-FY
455595
Sam Kigo & Courtney August
CA
 		Courtney August (HR- Human Resources)
On Target
HR.3.2 Civil Service Testing
On Target
99% of promotional Police & Fire exam questions are upheld.
Quarterly-FY
305180
Cristina Macias & Brittney Wills
CA
 		Courtney August (HR- Human Resources)
On Target
HR.4.1 Time & Labor
On Target
Not to exceed # payroll exceptions per month.
Monthly-FY
683795
Randi Allison-Deeton/ Priyanka Velumula
CA
 		Courtney August (HR- Human Resources)
On Target
98% of off-cycle payroll corrections processed within 2 business days.
Quarterly-FY
305176
Randi Allison-Deeton/ Priyanka Velumula
CA
 		Courtney August (HR- Human Resources)
On Target
HR.4.2 Employee Records
On Target
95% of PARs are completed within 5 business days.
Monthly-FY
305177
Connie Ross & Djuna Bowie
CA
 		Courtney August (HR- Human Resources)
On Target
HR.5.1 Recruitment Processing
On Target
Offer positions in 70 days or less (average).
Monthly-FY
304485
Christine Hernandez & Victor Escobedo
CA
 		Courtney August (HR- Human Resources)
On Target
85% of new hires successfully complete the probationary period.
Quarterly-FY
304487
Christine Hernandez & Victor Escobedo
CA
 		Courtney August (HR- Human Resources)
Insufficient Progress
HR.6.1 Workers' Compensation
On Target
% of Actual Change in Workers Compensation Claim Cost (Monthly)
Monthly-FY
927966
Chris Lam & Cynthia Hume
CA
 		Courtney August (HR- Human Resources)
On Target
# of Actual Workers Compensation Claims Filed (Monthly)
Monthly-FY
927965
Chris Lam & Cynthia Hume
CA
 		Courtney August (HR- Human Resources)
On Target
% change in temporary income benefit expenditures.
Quarterly-FY
407977
Chris Lam & Cynthia Hume
CA
 		Courtney August (HR- Human Resources)
Lagging
HR.6.2 Safety
Lagging
The number (%) of random alcohol and drug screens completed per month
Monthly-FY
683797
Chris Lam & Cynthia Hume
CA
 		Courtney August (HR- Human Resources)
Insufficient Progress
Change in # of total employee lost days due to job-related incidents
Quarterly-FY
683796
Chris Lam & Cynthia Hume
CA
 		Courtney August (HR- Human Resources)
On Target
HR.6.3 Liability
On Target
Annual claim closing ratio of 100%
Monthly-FY
408775
Sophia Gatewood & Deirdre Mills
CA
 		Courtney August (HR- Human Resources)
On Target
95% of initial claim contacts are made within 1 business day of receipt by adjuster.
Monthly-FY
407983
Sophia Gatewood & Deirdre Mills
CA
 		Courtney August (HR- Human Resources)
On Target
95% of claims are entered into Origami Risk Management Information System within 1 business day.
Monthly-FY
407984
Sophia Gatewood & Deirdre Mills
CA
 		Courtney August (HR- Human Resources)
Insufficient Progress
% overall collection of claim dollars versus overall expenses
Quarterly-FY
683802
Sophia Gatewood & Deirdre Mills
CA
 		Courtney August (HR- Human Resources)
Not Defined
HR.7.1 Training
Not Defined
Overall training attendance (live & online)
Monthly-FY
281928
Irene Jasoni
CA
 		Courtney August (HR- Human Resources)
Not Defined
# of classes held (live & online)
Monthly-FY
281931
Irene Jasoni
CA
 		Courtney August (HR- Human Resources)
Monitoring/No Info
Employee Training Satisfaction Rate
Monthly-FY
1135870
Not Defined
HR.8.1 HRBP Service Delivery & Support
On Target
# of HRBP trainings conducted
Quarterly-FY
954825
Valerie Gilmer
CA
 		Courtney August (HR- Human Resources)
On Target
# HRBP City department support activities
Monthly-FY
954824
Valerie Gilmer
CA
 		Courtney August (HR- Human Resources)
Not Defined
HR.8.2 HRBP Relations
Insufficient Progress
# of Employee Relation issues handled by HRBP
Monthly-FY
954826
Valerie Gilmer
CA
 		Courtney August (HR- Human Resources)