| 100% of high-priority environmental calls responded to within 24 hours.CC-Code Compliance |
Analysis | |
Measure Definition & Importance |
CODE-EMD responds to compliants having varying degrees of importance to public health and safety, as well as political interest. High-Priority environmental compliants are defined as follows:
- Complaints which allege health effects of any kind;
- Complaints involving facilities of hightened political interest; and
- Complaints involving facilities with a high media interest.
An expedited response is necessary to these High-Priority Environmental Complaints to allow a prompt assessment of health and nuisance condition. Violations may then be addressed and mitgated by the responsible party and appropriate education and/or enforcement action taken.
% complaint investigations completed within 24 hours (YOY) |
# of environmental complaints |
Service Areas |
-
CC.5.1 Environmental Investigations
CC-Code Compliance
Attachments |
100% of high-priority environmental calls responded to within 24 hours. |
Measure Data | Last Calculated a year ago |
| Period | | Status | Actual | FYTD Actual | # within 24 hours | Total # complaints | FYTD Complaints | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|---|---|---|---|
| Aug-16 | | Monitoring/No Info | 100.00% | 55.00 | ||||||
| Q1-FY2017 |  | On Target | 100.00 | 100.00% | 55.00 | 55.00 | 55.00 | 100.00 | 85.00 | |
| Q2-FY2017 | | On Target | 100.00 | 100.00% | 58.00 | 58.00 | 113.00 | 100.00 | 85.00 | |
| Q3-FY2017 | | On Target | 100.00 | 100.00% | 51.00 | 51.00 | 164.00 | 100.00 | 85.00 | |
| Q4-FY2017 | | On Target | 100.00 | 100.00% | 67.00 | 67.00 | 231.00 | 100.00 | 85.00 | |
| Q1-FY2018 | | On Target | 100.00 | 100.00% | 42.00 | 42.00 | 42.00 | 100.00 | 85.00 | |
| Q2-FY2018 | | On Target | 100.00 | 100.00% | 66.00 | 66.00 | 108.00 | 100.00 | 85.00 | |
| Q3-FY2018 | | On Target | 100.00 | 100.00% | 69.00 | 69.00 | 177.00 | 100.00 | 85.00 | |
| Q4-FY2018 | | Monitoring/No Info | 100.00% | 177.00 | 100.00 | 85.00 | ||||
| Q1-FY2019 | | Monitoring/No Info | ||||||||
| Q2-FY2019 | | Monitoring/No Info | ||||||||
| Q3-FY2019 | | Monitoring/No Info | ||||||||
| Q4-FY2019 | | Monitoring/No Info | ||||||||
| Q1-FY2020 | | Monitoring/No Info | ||||||||
| Q2-FY2020 | | Monitoring/No Info | ||||||||
| Q3-FY2020 | | Monitoring/No Info | ||||||||
| Q4-FY2020 | | Monitoring/No Info | ||||||||
| Q1-FY2021 | | Monitoring/No Info | ||||||||
| Q2-FY2021 | | Monitoring/No Info | ||||||||
| Q3-FY2021 | | Monitoring/No Info | ||||||||
| Q4-FY2021 | | Not Defined | ||||||||
| Q1-FY2022 | | Not Defined | ||||||||
| Q2-FY2022 | | Not Defined | ||||||||
| Q3-FY2022 | | Not Defined | ||||||||
| Q4-FY2022 | | Not Defined |
Data Source Details & Calculation Information |
Air complaint investigation data are maintained and accessed in the TCEQ CCEDS Software. Water Quality investigation data are entered and maintained within FieldID. Data are maintained and accessed by Environmental Management Division personnel.
Actual = (Number of High-Priority Complaint Investigations Performed within 24 hours/ Number of High-Priority Complaint Investigations Received)*100
Measure Type |
Performance Liaison |
| |
Data Owner |
Measure ID |
Performance Liaison Notes |