Measures responsiveness to urgent calls. Priority One calls are those regarding caught animals, injuried or aggressive animals, and calls from Police or other first responders. The call center enters the information into PetPoint. An officer at the shelter monitors the PetPoint dispatch module throughout the day. Expedient response to priority once calls is for the protection of both humans and animals. Response time helps determine effectiveness of staffing levels and communication. Response time in 2015 was 100%.

This report is pulled from the PetPoint data. Download access datafile using a FTP client application (such as Filezilla). Host Address: ftp.petpoint.com. Username: cityoffortworth. Password: Y@MKnSJo. Open the downloaded file using Microsof Access. Left click on External Data. Left click on Import Access Database. Left click on Browse. Double left click the previois month MDB file. Left click OK. Left click on Queries Tab. Select All queries. Double Lef click on qry Priority 1 Cases Worked within 24 hours. Enter Start Date and time (1/1/2015 12:00:00 AM). Click OK. Enter End Date and Time (1/31/2015 11:59:59 PM). Click OK.

Actual = (# of priorty 1 calls responded to within 24 hours / total # priority 1 calls)*100