• SCORECARD: Department Overview
  • SCORECARD: Red Status Details
  • SCORECARD: 12-month Rolling Status
  • SCORECARD: 6-month Rolling Status (ACM Report)
  • DASHBOARD: All Charts
  • DASHBOARD: Public Services
  • REFERENCE: Measure Info
  • Fort Worth Department Performance Scorecards (Current)
  • AV-Aviation
  • CAO-City Attorney's Office
  • CSO-City Secretary's Office
  • FD-Fire Department
  • CC-Code Compliance
  • CMO-City Manager's Office
  • PARD-Parks & Recreation
  • CPE-Communications
  • ED-Economic Development
  • FMS-Financial Mgmt Services
  • HR-Human Resources
  • IA-Internal Audit
  • ITS-Information Technology
  • LIB-Library
  • MC-Municipal Court
  • NS-Neighborhood Services
  • P&D-Planning & Development
  • P&DA-Planning & Data Analytics
  • PD-Police Department
  • PE-Public Events
  • PM-Property Management
  • TPW - Transportation / Public Works
  • WTR-Water
  • D&I - Diversity and Inclusion
  • DS- Development Services
  • LIB.1.1 Branch/Neighborhood Services
  • LIB.1.2 Youth & Teen Services
  • LIB.1.3 Urban Services (ARCHIVE)
  • LIB.2.1 Circulation
  • LIB.2.2 Communications & Marketing
  • Maintain # of visits to branch libraries from previous year.
  • Maintain hours of computer use inside libraries.
  • Increase checkout of library materials
  • Promote local music through increased use of the new Amplify817 service
  • Increase number of residents with an active library card
  • % of new library card registrations initiated electronically.
  • Percentage of circulations completed with Express Checkout kiosks stations
  • Increase the number of library cards issued by 5%
  • (Archive) 90% of customers are satisfied with Fort Worth libraries.
  • (Archive) 80% of parents agree that library programs contribute to their children's education.
  • (Archive) 80% of parents surveyed agree that as a result of attending library programs, their children will likely read more.
  • Maintain # of workforce development training & educational opportunities offered.
  • Increase number of items digitized by 5%.
  • # of hotspot checkouts
  • # of Passport applications processed.
  • (ARCHIVED) Increase the # of Spanish materials added to the collection by 5% annually.
  • (ARCHIVED) Library material turnover rate.
  • (Archived) Increase Youth and Teen material circulation by 2%.
  • (Archived) 80% of parents agree that library programs help their children understand the importance of reading.
  • (Archived) % of customers satisfied with materials available in the library collection.
  • (Archived) Increase circulation of electronic materials by 2%.
  • (ARCHIVED) Increase # of speakers bureau presentations made by 10%.
  • (ARCHIVED) % of available library rental space hours used by paying customers
  • (Archived) Increase attendance at Local History, Archives & Genealogy programs by 2%.
  • (ARCHIVED) Increase # of social media followers by 2% each quarter.
  • (ARCHIVED) Average Internet usage (session) per terminal
  • (Archived) Increase average attendance at educational programs, classes and workshops for youth and teen age groups.

REFERENCE: Measure Info

LIB-Library
Service Areas Measures Reporting Frequency Measure ID Data Owner Performance Liaison
Insufficient Progress
LIB.1.1 Branch/Neighborhood Services
On Target
Maintain # of visits to branch libraries from previous year.
Quarterly-FY
325205
Paul Orr
PO
Paul Orr (LIB-Library)
Not Defined
Maintain hours of computer use inside libraries.
Quarterly-FY
325206
Paul Orr
PO
Paul Orr (LIB-Library)
On Target
Increase checkout of library materials
Quarterly-FY
325207
Paul Orr
PO
Paul Orr (LIB-Library)
Not Defined
Promote local music through increased use of the new Amplify817 service
Police_SB_custom_Frequency
923216
Not Defined
Increase number of residents with an active library card
Police_SB_custom_Frequency
923217
Monitoring/No Info
LIB.2.1 Circulation
Not Defined
% of new library card registrations initiated electronically.
Quarterly-FY
359667
Paul Orr / Tabitha Carr
PO
Paul Orr (LIB-Library)
Not Defined
Percentage of circulations completed with Express Checkout kiosks stations
Police_SB_custom_Frequency
923218
Not Defined
Increase the number of library cards issued by 5%
Police_SB_custom_Frequency
923219