• SCORECARD: Department Overview
  • SCORECARD: Red Status Details
  • SCORECARD: 12-month Rolling Status
  • SCORECARD: 6-month Rolling Status (ACM Report)
  • DASHBOARD: All Charts
  • DASHBOARD: Public Services
  • REFERENCE: Measure Info
  • Fort Worth Department Performance Scorecards (Current)
  • AV-Aviation
  • CAO-City Attorney's Office
  • CSO-City Secretary's Office
  • FD-Fire Department
  • CC-Code Compliance
  • CMO-City Manager's Office
  • PARD-Parks & Recreation
  • CPE-Communications
  • ED-Economic Development
  • FMS-Financial Mgmt Services
  • HR-Human Resources
  • IA-Internal Audit
  • ITS-Information Technology
  • LIB-Library
  • MC-Municipal Court
  • NS-Neighborhood Services
  • P&D-Planning & Development
  • P&DA-Planning & Data Analytics
  • PD-Police Department
  • PE-Public Events
  • PM-Property Management
  • TPW - Transportation / Public Works
  • WTR-Water
  • D&I - Diversity and Inclusion
  • DS- Development Services
  • LIB.1.1 Branch/Neighborhood Services
  • LIB.1.2 Youth & Teen Services
  • LIB.1.3 Urban Services (ARCHIVE)
  • LIB.2.1 Circulation
  • LIB.2.2 Communications & Marketing
  • Maintain # of visits to branch libraries from previous year.
  • Maintain hours of computer use inside libraries.
  • Increase checkout of library materials
  • Promote local music through increased use of the new Amplify817 service
  • Increase number of residents with an active library card
  • % of new library card registrations initiated electronically.
  • Percentage of circulations completed with Express Checkout kiosks stations
  • Increase the number of library cards issued by 5%
  • (Archive) 90% of customers are satisfied with Fort Worth libraries.
  • (Archive) 80% of parents agree that library programs contribute to their children's education.
  • (Archive) 80% of parents surveyed agree that as a result of attending library programs, their children will likely read more.
  • Maintain # of workforce development training & educational opportunities offered.
  • Increase number of items digitized by 5%.
  • # of hotspot checkouts
  • # of Passport applications processed.
  • (ARCHIVED) Increase the # of Spanish materials added to the collection by 5% annually.
  • (ARCHIVED) Library material turnover rate.
  • (Archived) Increase Youth and Teen material circulation by 2%.
  • (Archived) 80% of parents agree that library programs help their children understand the importance of reading.
  • (Archived) % of customers satisfied with materials available in the library collection.
  • (Archived) Increase circulation of electronic materials by 2%.
  • (ARCHIVED) Increase # of speakers bureau presentations made by 10%.
  • (ARCHIVED) % of available library rental space hours used by paying customers
  • (Archived) Increase attendance at Local History, Archives & Genealogy programs by 2%.
  • (ARCHIVED) Increase # of social media followers by 2% each quarter.
  • (ARCHIVED) Average Internet usage (session) per terminal
  • (Archived) Increase average attendance at educational programs, classes and workshops for youth and teen age groups.

SCORECARD: 12-month Rolling Status

LIB-Library
Divisions Service Areas Measures Reporting Frequency Series Name Series Status Analysis
Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21
1: Public Services
Insufficient Progress
LIB.1.1 Branch/Neighborhood Services
On Target
Maintain # of visits to branch libraries from previous year.
Quarterly-FY
Actual
 
 
56,316.00
 
 
68,778.00
 
 
161,555.00
 
 
216,934.00

Current FY21 total is 24% less than previous FY20.  This reflects several factors:  impact of the pandemic and closed branch libraries, and reduced hours of service at libraries that were open.  Another factor is that the vendor and automated system used to collect and report visits was changed between fiscal years.  Current fiscal year stats reflect and newer system that is considered to be more precise; Therefore comparisons of the stats between FY has limited value.  New base trends are being established for each library location using the new system and reporting tools.

Total (FYTD)
 
 
56,316.00
 
 
125,094.00
 
 
286,649.00
 
 
503,583.00
Not Defined
Maintain hours of computer use inside libraries.
Quarterly-FY
Actual
 
 
10,691.00
 
 
13,831.00
 
 
 
 
Total (FYTD)
 
 
10,691.00
 
 
24,522.00
 
 
24,522.00
 
 
On Target
Increase checkout of library materials
Quarterly-FY
Actual
 
 
680,119.00
 
 
660,891.00
 
 
742,152.00
 
 
880,868.00

Current FY21 total represents an increase of 8.3% more items checked out over previous year FY20.  This increase is attributed to a few factors:  Complete closures of all branch locations from March 13 through mid-May, increased use of e-books and increase size of ebook collection of materials available in FY21, and the total reopening of all branch libraries and restoration of total operating hours in FY21.  For the first time ever, the Library had over 1 million electronic book checkouts during this fiscal year.

Not Defined
Promote local music through increased use of the new Amplify817 service
Police_SB_custom_Frequency
Actual
 
 
 
 
 
 
 
 
 
 
 
 
Overall Target
 
 
 
 
 
 
 
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
 
 
 
 
 
 
 
Low Variance
 
 
 
 
 
 
 
 
 
 
 
 
Not Defined
Increase number of residents with an active library card
Police_SB_custom_Frequency
Actual
 
 
 
 
 
 
 
 
 
 
 
 
Overall Target
 
 
 
 
 
 
 
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
 
 
 
 
 
 
 
Low Variance
 
 
 
 
 
 
 
 
 
 
 
 
2: System-Wide Services
Monitoring/No Info
LIB.2.1 Circulation
Not Defined
% of new library card registrations initiated electronically.
Quarterly-FY
Actual
 
 
 
 
 
 
 
 
FYTD Actual
 
 
 
 
 
 
 
 
Not Defined
Percentage of circulations completed with Express Checkout kiosks stations
Police_SB_custom_Frequency
Actual
 
 
 
 
 
 
 
 
 
 
 
 
Overall Target
 
 
 
 
 
 
 
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
 
 
 
 
 
 
 
Low Variance
 
 
 
 
 
 
 
 
 
 
 
 
Not Defined
Increase the number of library cards issued by 5%
Police_SB_custom_Frequency
Actual
 
 
 
 
 
 
 
 
 
 
 
 
Overall Target
 
 
 
 
 
 
 
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
 
 
 
 
 
 
 
Low Variance