| (Archived) % of customers satisfied with materials available in the library collection.LIB-Library |
Analysis | |
Measure Definition & Importance |
This rating reflects the overall level of customer satisfaction with the library materials available. It is assessed through an online survey administered via the InformsUs/Counting Opinions software. This will be the first year to collect this rating, therefore it will serve as a benchmark for future assessments, with the expectation that the rating may increase as improvement is made toward meeting customer expectations.
% of customers satisfied with materials available in the library collection |
% of customers satisfied with materials available in the library collection (YOY) |
Service Areas |
Attachments |
Measure Data | Last Calculated 5 months ago |
| Period | | Status | Actual | Avg Response (out of 4) | Overall Target | High Variance (FY Target) | Low Variance |
|---|---|---|---|---|---|---|---|
| FY2013 |  | Monitoring/No Info | |||||
| FY2014 | | Monitoring/No Info | |||||
| FY2015 | | Monitoring/No Info | |||||
| FY2016 | | Monitoring/No Info | |||||
| FY2017 | | Monitoring/No Info | |||||
| FY2018 | | Monitoring/No Info | |||||
| FY2019 | | Monitoring/No Info | |||||
| FY2020 | | Monitoring/No Info | |||||
| FY2021 | | Not Defined | |||||
| FY2022 | | Not Defined |
Data Source Details & Calculation Information |
Paul Orr uses the InformsUs/Counting Opinions software to manage the survey responses and reports that indicate the ratings.
Actual = (Avg response rate / 4)*100
Measure Type |
Performance Liaison |
| PO | Paul Orr (LIB-Library) |
Measure ID |
359664
Administrator Notes |