Survey responses and ratings identify if library programs have effective desired outcome to teach the importance of reading to children. Paper surveys are offered to parents after their children attend or participate in a library program; participation is voluntary. One of the questions states: "Library programs help my child understand the importance of reading." Rating response options are: Agree, Undecided or Disagree. The original target of 80% was based on the same target established for the grant that funded some of the programs. No historical data existed to base a target on.

The paper surveys are kept in the Youth Center; Thenisha Smith maintains an Excel Spreadsheet indicating the analysis and calculations for responses. The name of the spreadsheet is "2015 Evaluation Summaries." Thenisha forwards the spreadsheet to Paul Orr and senior management for review and final reporting.

This measure reflects the percentage of responses that agree with the assessment statement.

Actual = (# satisfied / Total responses )* 100