The Library strives to maintain a high level of customer satisaction at 90% or higher. To assess this annually, customers have an opportunity to respond to a customer survey that asks a variety of questions. One survey question is targeted to identify customer satisfaction: "Overall, how satisfied are you with library services?" Response options include the following ratings: Strongly Unsatisfied, Somewhat Satisfied, Satisfied, or Strongly Satisfied. Provides feedback useful to make management decisions for services, programs and materials collections offered. Knowing the customer satisifaction level tells management whether the Library is meeting the needs and expectations of its customers. The FY2016 target of 90% based trying to maintain the same level as previous years performance.

Satisfaction Suvey is distributed to customers in a variety of methods including online via online website, social media, and in print when/where applicable. Responses are tabulated by the InformsUs/Counting Opinions software system which generates the report. Paul Orr runs the report and stores it in a shared file: 2016 Business Plan/Customer Satisfaction Survey. Counting Opinions software tool calculates the average survey response ratings on a scale from 1 to 4 (4 being highest); an average rating of 3.6 or higher meets the 90% goal for the measure.

Actual = (Average results out of 4 / 4)*100