SCORECARD: 12-month Rolling Status

P&DA-Planning & Data Analytics
Divisions Service Areas Measures Reporting Frequency Series Name Series Status Analysis
Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21
1. Performance Office
Monitoring/No Info
PDA.1.2 Strategic Management & Performance Measurement
Not Defined
Increase the number of KPIs that are outcome measures to 70%
Annual-FY
Actual
 
 
 
 
 
 
 
 
 
 
 
Not Defined
% of departments that have Performance Liaisons attend at least 2 ClearPoint training sessions per year
Quarterly-FY
Actual
 
 
 
 
 
 
 
 
Not Defined
I know how my department measures its success (Employee survey)
Annual-FY
Actual (Evaluated)
 
 
 
 
 
 
 
 
 
 
 
Not Defined
# of monthly ClearPoint users
Monthly-FY
Actual
Overall Target
High Variance (FY Target)
Low Variance
Analysis
Monitoring/No Info
PBD.1.3 Process Improvement
Not Defined
# of employees who have completed Lean training
Quarterly-FY
FYTD Total
 
 
0.00
 
 
0.00
 
 
0.00
 
 
# Trained per quarter
 
 
0.00
 
 
 
 
 
 
Total (since program inception)
 
 
303.00
 
 
303.00
 
 
303.00
 
 
Not Defined
Savings as a result of employee Lean Projects
Semi-Annually-FY
$ saved
 
 
 
 
 
 
 
 
 
 
# of process steps eliminated
 
 
 
 
 
 
 
 
 
 
# of hours saved
 
 
 
 
 
 
 
 
 
 
Staff Hours Reallocated
 
 
 
 
 
 
 
 
 
 
Not Defined
My department is receptive to change (Employee Survey)
Annual-FY
Actual (Evaluated)
 
 
 
 
 
 
 
 
 
 
 
2. Budget & Research
Monitoring/No Info
PBD.2.1 Budget Development
Not Defined
GFOA budget award score.
Annual-FY
Actual
 
 
 
 
 
 
 
 
 
 
 
Monitoring/No Info
PBD.2.2 Budget Monitoring
Not Defined
% variance in all fund projections as compared to actuals.
Annual-FY
Actual
 
 
 
 
 
 
 
 
 
 
 
Not Defined
Accuracy of appropriated ordinances
Monthly-FY
Actual
Not Defined
% of budget journal entries that are accurate.
Monthly-FY
Actual
Not Defined
M & C budget journal entries completed within 1 week.
Monthly-FY
Actual
Monitoring/No Info
PDA.2.3 Forecast & Analysis
Not Defined
% variance in sales tax: original budget v actual receipts.
Annual-FY
Actual
 
 
 
 
 
 
 
 
 
 
 
Not Defined
% variance in property tax: original budget v actual receipts.
Annual-FY
Actual
 
 
 
 
 
 
 
 
 
 
 
3. Planning
Insufficient Progress
P&D.1.1 Comprehensive Planning
Insufficient Progress
Add at least 750 residential units within designated mixed-use and urban residential areas.
DS- Development Services
Annual-FY
Actual
 
 
 
 
 
 
 
 
 
 
 
374.00
Not Defined
Building permit value within designated mixed-used areas
Annual-FY
Permit Value
 
 
 
 
 
 
 
 
 
 
 
Overall Target
 
 
 
 
 
 
 
 
 
 
 
High Variance (FY Target)
 
 
 
 
 
 
 
 
 
 
 
Low Variance
 
 
 
 
 
 
 
 
 
 
 
Not Defined
P&D.1.2 Land Use & Design
Not Defined
80% of City Council zoning decisions are consistent with the Comprehensive Plan.
Annual-FY
Actual
 
 
 
 
 
 
 
 
 
 
 
Not Defined
90% of City Plan Commission decisions are consistent with Development Review Committee recommendations.
Annual-FY
Actual
 
 
 
 
 
 
 
 
 
 
 
Not Defined
Invest $9.7 million dollars in properties with historic designation.
Quarterly-FY
Actual
 
 
$ 7,660,626.00
 
 
$ 5,493,148.00
 
 
 
 
FYTD Actual
 
 
$ 7,660,626.00
 
 
$ 13,153,774.00
 
 
$ 13,153,774.00
 
 
4. Development
Monitoring/No Info
DS.2.1 Permitting Activities
DS- Development Services
Not Defined
98% of inspections are completed by the requested date.
Monthly-FY
Actual
97.95%
98.04%
98.27%
98.94%
98.83%
98.25%
97.70%
Not Defined
95% of initial commercial building plan reviews are completed within 7 working days.
Monthly-FY
Actual
96.41%
67.93%
66.85%
72.78%
52.71%
74.80%
44.13%
3.05%
Not Defined
(Tracking) Total # of plan reviews, revisions and consultations performed.
Monthly-FY
Actual
3,025.00
2,031.00
1,844.00
2,043.00
1,960.00
2,156.00
1,963.00
2,556.00
% change (YOY)
69.09%
58.84%
41.39%
31.13%
59.87%
24.63%
24.13%
25.93%
9.34%
-7.08%
-16.36%
FYTD Actual
3,025.00
5,056.00
6,900.00
8,943.00
10,903.00
13,059.00
15,022.00
17,578.00
17,578.00
17,578.00
17,578.00
Lagging
DS.2.2 Call Center & Customer Service
DS- Development Services
Not Defined
Customer Service Satisfaction Rating
Monthly-FY
Actual
Overall Target
High Variance (FY Target)
Low Variance
Not Defined
Trend Data: Call Volume
Monthly-FY
Actual
Overall Target
High Variance (FY Target)
Low Variance