• SCORECARD: Department Overview
  • Category View
  • SCORECARD: Status Details
  • SCORECARD: Red Status Details
  • SCORECARD: 12-month Rolling Status
  • DASHBOARD: All Charts
  • ALIGNMENT: Key Focus Areas
  • REFERENCE: Measure Info
  • SCORECARD: 6-month Rolling Status (ACM Report)
  • Fort Worth Department Performance Scorecards (Current)
  • AV-Aviation
  • CAO-City Attorney's Office
  • CSO-City Secretary's Office
  • FD-Fire Department
  • CC-Code Compliance
  • CMO-City Manager's Office
  • PARD-Parks & Recreation
  • CPE-Communications
  • ED-Economic Development
  • FMS-Financial Mgmt Services
  • HR-Human Resources
  • IA-Internal Audit
  • ITS-Information Technology
  • LIB-Library
  • MC-Municipal Court
  • NS-Neighborhood Services
  • P&D-Planning & Development
  • P&DA-Planning & Data Analytics
  • PD-Police Department
  • PE-Public Events
  • PM-Property Management
  • TPW - Transportation / Public Works
  • WTR-Water
  • D&I - Diversity and Inclusion
  • DS- Development Services
  • PDA.1.2 Strategic Management & Performance Measurement
  • PBD.1.3 Process Improvement
  • PBD.2.1 Budget Development
  • PBD.2.2 Budget Monitoring
  • PDA.2.3 Forecast & Analysis
  • P&D.1.1 Comprehensive Planning
  • P&D.1.2 Land Use & Design
  • P&D.1.3 Capital Projects
  • PBD.1.1 Employee Performance
  • P&D.3.1 Pre-Development Services
  • (FWEU/Training - will move to separate scorecard)
  • Increase the number of KPIs that are outcome measures to 70%
  • % of departments that have Performance Liaisons attend at least 2 ClearPoint training sessions per year
  • I know how my department measures its success (Employee survey)
  • # of monthly ClearPoint users
  • # of employees who have completed Lean training
  • Savings as a result of employee Lean Projects
  • My department is receptive to change (Employee Survey)
  • GFOA budget award score.
  • % variance in all fund projections as compared to actuals.
  • Accuracy of appropriated ordinances
  • % of budget journal entries that are accurate.
  • M & C budget journal entries completed within 1 week.
  • % variance in sales tax: original budget v actual receipts.
  • % variance in property tax: original budget v actual receipts.
  • Add at least 750 residential units within designated mixed-use and urban residential areas.
  • Building permit value within designated mixed-used areas
  • 80% of City Council zoning decisions are consistent with the Comprehensive Plan.
  • 90% of City Plan Commission decisions are consistent with Development Review Committee recommendations.
  • Invest $9.7 million dollars in properties with historic designation.
  • I understand how my work impacts the City's goals (Employee Survey)
  • The City's organizational culture encourages new ideas (Employee Survey)
  • % of CFA's that had a Pre-Development Conference
  • CFA's processed and total valuation
  • # of employees trained by competency
  • 95% of residential transportation impact fee analysis are completed within 7 working days.
  • # of classes held by competency
  • (ARCHIVED) 90% of performance measures training sessions rated "good" or "excellent"
  • (ARCHIVED) Increase % of KPIs that are updated on schedule
  • Number of Facilitated Projects
  • Average permitting review time for m+ projects
  • (ARCHIVED) Achieve $300,000 in cost savings/avoidance through Lean Six Sigma projects
  • (ARCHIVED) Achieve 25,000 hours of productivity savings through Lean Six Sigma projects
  • MASTER MEASURE LAYOUT TEMPLATE
  • CFA/IPRC/Greehsheet percentage completed within 104 days
  • Average time to issue permits for Economic Development
  • (ARCHIVED) % of CFA's that had a Pre-Development Conference

SCORECARD: Status Details

P&DA-Planning & Data Analytics
Divisions Service Areas Measures Series Name Series Status Analysis Charts
1. Performance Office
Monitoring/No Info
PDA.1.2 Strategic Management & Performance Measurement
Not Defined
Increase the number of KPIs that are outcome measures to 70%
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0%100.00%FY2019FY2020FY2021
End of interactive chart.
Not Defined
% of departments that have Performance Liaisons attend at least 2 ClearPoint training sessions per year
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0.00Q3-FY2020Q4-FY2020Q1-FY2021Q2-FY2021Q3-FY2021Q4-FY2021
End of interactive chart.
Not Defined
I know how my department measures its success (Employee survey)
Actual (Evaluated)
Overall Agreement
Combination chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 8.2.0Chart context menuOverallAgreementTargetActual (Graph)0%100.00%FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
 
 
All Responses
Chart with 6 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 210.
Created with Highcharts 8.2.0Chart context menuAll ResponsesStrongly DisagreeDisagreeSlightly DisagreeSlightly AgreeAgreeStrongly Agree1/20%210.00%FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
Not Defined
# of monthly ClearPoint users
Actual
Chart
Bar chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0.00Nov-12Aug-14Apr-16Dec-17Aug-19Apr-21
End of interactive chart.
Overall Target
 
High Variance (FY Target)
 
Low Variance
 
Analysis
 
Monitoring/No Info
PBD.1.3 Process Improvement
Not Defined
# of employees who have completed Lean training
FYTD Total
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 60.
Created with Highcharts 8.2.0Chart context menuFYTD TotalOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0.0060.00Q1-FY2019Q4-FY2019Q3-FY2020Q2-FY2021
End of interactive chart.
# Trained per quarter
# of employees who have completed Lean Six Sigma training
Bar chart with 12 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 42.
Created with Highcharts 8.2.0Chart context menu# of employeeswho havecompleted LeanSix Sigmatraining# Trained per quar…# Trained per quarter0.0042.00Q1-FY2019Q4-FY2019Q3-FY2020Q2-FY2021
End of interactive chart.
Total (since program inception)
Chart
Bar chart with 10 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 200.
Created with Highcharts 8.2.0Chart context menuFYTD Total0.00100.00200.00FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
Not Defined
Savings as a result of employee Lean Projects
$ saved
Chart
Combination chart with 3 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 800000.
Created with Highcharts 8.2.0Chart context menu$ saved# of process step…# of process steps eliminated# of hours saved$ 0.00$800,000.00Mar-13Sep-15Mar-18Sep-20
End of interactive chart.
# of process steps eliminated
 
# of hours saved
 
Staff Hours Reallocated
 
Not Defined
My department is receptive to change (Employee Survey)
Actual (Evaluated)
Overall Agreement
Combination chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 8.2.0Chart context menuOverallAgreementTargetActual (Graph)0%100.00%FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
 
 
All Responses
Chart with 6 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 210.
Created with Highcharts 8.2.0Chart context menuAll ResponsesStrongly DisagreeDisagreeSlightly DisagreeSlightly AgreeAgreeStrongly Agree1/20%210.00%FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
2. Budget & Research
Monitoring/No Info
PBD.2.1 Budget Development
Not Defined
GFOA budget award score.
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0%100.00%FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
Monitoring/No Info
PBD.2.2 Budget Monitoring
Not Defined
% variance in all fund projections as compared to actuals.
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 3.2.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0%3.20%FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
 
 
Chart
Combination chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: to .
Created with Highcharts 8.2.0Chart context menuForecastActual AmountF…FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
Not Defined
Accuracy of appropriated ordinances
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0.00Nov-12Aug-14Apr-16Dec-17Aug-19Apr-21
End of interactive chart.
Not Defined
% of budget journal entries that are accurate.
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0.00Nov-12Aug-14Apr-16Dec-17Aug-19Apr-21
End of interactive chart.
Not Defined
M & C budget journal entries completed within 1 week.
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0.00Nov-12Aug-14Apr-16Dec-17Aug-19Apr-21
End of interactive chart.
Monitoring/No Info
PDA.2.3 Forecast & Analysis
Not Defined
% variance in sales tax: original budget v actual receipts.
Actual
Chart
Combination chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 200000000.
Created with Highcharts 8.2.0Chart context menuOriginally budgetedOriginally budgetedActual Receipts$ 0.00$ 100,0…$ 100,000,000.00$ 200,0…$ 200,000,000.00FY2013FY2016FY2019FY2022
End of interactive chart.
 
 
Chart
Combination chart with 7 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: -10 to 10.
Created with Highcharts 8.2.0Chart context menuActualHigh Variance (FY …High Variance (FY Target)Low Variance+10-3,-5,-101/3-10.00%10.00%FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
Not Defined
% variance in property tax: original budget v actual receipts.
Actual
Chart
Bar chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 2 Y axes displaying values and values.
Created with Highcharts 8.2.0Chart context menuOriginally BudgetedOriginally BudgetedActual Receipts$ 0.00$ 250,0…$ 250,000,000.00$ 500,0…$ 500,000,000.00FY2013FY2016FY2019FY2022
End of interactive chart.
 
 
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: -8 to 8.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance-8.00%8.00%FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
3. Planning
Insufficient Progress
P&D.1.1 Comprehensive Planning
Insufficient Progress
Add at least 750 residential units within designated mixed-use and urban residential areas.
DS- Development Services
Actual
374.00
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 3000.
Created with Highcharts 8.2.0Chart context menu0.001,000.002,000.003,000.00FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
Not Defined
Building permit value within designated mixed-used areas
Permit Value
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 1000000000.
Created with Highcharts 8.2.0Chart context menuPermit ValueOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0.001,000,000,000.00FY2013FY2017FY2021
End of interactive chart.
Overall Target
 
High Variance (FY Target)
 
Low Variance
 
Not Defined
P&D.1.2 Land Use & Design
Not Defined
80% of City Council zoning decisions are consistent with the Comprehensive Plan.
Actual
# of consistent decisions v # total decisions
Line chart with 2 lines.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 100 to 200.
Created with Highcharts 8.2.0Chart context menu# of consistentdecisions v #total decisions# consistent decis…# consistent decisionsTotal decisions100.00200.00FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
 
 
Chart
Bar chart with 10 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 8.2.0Chart context menuFYTD Actual0%50.00%100.00%FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
 
 
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0%100.00%FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
Not Defined
90% of City Plan Commission decisions are consistent with Development Review Committee recommendations.
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: to .
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low VarianceFY2021
End of interactive chart.
 
 
Chart
Bar chart with 10 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 8.2.0Chart context menuFYTD Actual0%50.00%100.00%FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
Not Defined
Invest $9.7 million dollars in properties with historic designation.
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 8000000.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance$ 0.00$ 8,000…$ 8,000,000.00Q1-FY2021Q2-FY2021Q3-FY2021Q4-FY2021
End of interactive chart.
FYTD Actual
Chart
Bar chart with 10 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 500000000.
Created with Highcharts 8.2.0Chart context menuFYTD Actual$ 0.00$250,000,000.00$500,000,000.00FY2013FY2016FY2019FY2022
End of interactive chart.
4. Development
Monitoring/No Info
DS.2.1 Permitting Activities
DS- Development Services
Not Defined
98% of inspections are completed by the requested date.
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0%100.00%Oct-20Jan-21Apr-21Jul-21
End of interactive chart.
 
 
Chart
Bar chart with 10 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 8.2.0Chart context menuFYTD Actual0%50.00%100.00%FY2013FY2015FY2017FY2019FY2021
End of interactive chart.
Not Defined
95% of initial commercial building plan reviews are completed within 7 working days.
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0%100.00%Oct-20Jan-21Apr-21Jul-21
End of interactive chart.
 
 
Chart
Bar chart with 4 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 8.2.0Chart context menuFYTD Actual0%50.00%100.00%FY2019FY2020FY2021FY2022
End of interactive chart.
Not Defined
(Tracking) Total # of plan reviews, revisions and consultations performed.
Actual
Chart
Bar chart with 3 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 3200.
Created with Highcharts 8.2.0Chart context menu# plan reviews# revisions# consultations0.003,200.00Oct-20Jan-21Apr-21Jul-21
End of interactive chart.
% change (YOY)
Chart
Bar chart with 10 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 40000.
Created with Highcharts 8.2.0Chart context menuFYTD Actual0.0020,000.0040,000.00FY2013FY2016FY2019FY2022
End of interactive chart.
FYTD Actual
 
Lagging
DS.2.2 Call Center & Customer Service
DS- Development Services
Not Defined
Customer Service Satisfaction Rating
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0.00Nov-12Aug-14Apr-16Dec-17Aug-19Apr-21
End of interactive chart.
Overall Target
 
High Variance (FY Target)
 
Low Variance
 
Not Defined
Trend Data: Call Volume
Actual
Chart
Combination chart with 4 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: NaN to NaN.
Created with Highcharts 8.2.0Chart context menuActualOverall TargetHigh Variance (FY …High Variance (FY Target)Low Variance0.00Nov-12Aug-14Apr-16Dec-17Aug-19Apr-21
End of interactive chart.
Overall Target
 
High Variance (FY Target)
 
Low Variance