DASHBOARD: All ChartsDS- Development Services |
| | Add at least 750 residential units within designated mixed-use areas. Add at least 750 residential units within designated mixed-use and urban residential areas. |
| | Total # of plan reviews, revisions and consultations performed. Measure ID 328865 Total # of plan reviews, revisions and consultations performed. Measure ID 328865 |
| | Average call wait time. Measure ID:328867 Average call wait time. Measure ID:328867 |
| | # of Calls Call abandonment rate of less than 10%. |
| | Call abandonment rate (FYTD) Call abandonment rate of less than 10%. |
| | Call abandonment rate (YOY) Call abandonment rate of less than 10%. |
| | Customer Service Satisfaction Rating Customer Service Satisfaction Rating |
| | Average in person wait time Average in person wait time |
| | Average calls answered Average calls answered |
| | Call wait time (FYTD) Average call wait time less than 71 seconds. |
| | Call wait time (YOY) Average call wait time less than 71 seconds. |
| | Trend Data: Call Volume Trend Data: Call Volume |
| | 90% of CFAs that had a Pre-Development Conference
Measure ID: 328869 90% of CFAs that had a Pre-Development Conference Measure ID: 328869 |
| | Total PDC 90% of CFAs that had a Pre-Development Conference Measure ID: 328869 |
| | CFAs processed and total valuation
Measure ID:546340 CFAs processed and total valuation Measure ID:546340 |
| | New CFA process projects completed (CFA, IPRC review, and Greensheet package) with City processing times within 97 days (% of completed projects compl New CFA process projects completed (CFA, IPRC review, and Greensheet package) with City processing times within 97 days (% of completed projects completed within 97 days) * Number days changed from 104 to 97 on 9/1/2019 due to HB3167 |
| | % of calls answered within 3 mins (180 secs) (FYTD) 80% of calls are answered within 71 seconds. |
| | % of calls answered within 3 mins (180 secs) (YOY) 80% of calls are answered within 71 seconds. |
| | Number of Facilitated Projects Measure ID: 550218 Number of Facilitated Projects Measure ID: 550218 |
| | Overall satisfaction with the effectiveness of the PDC in delivering site specific information in an orderly and timely conscious manner Overall satisfaction with the effectiveness of the PDC in delivering site specific information in an orderly and timely conscious manner |
| | Average building permitting review time for $1M+ projects Measure ID: 550219 Average building permitting review time for $1M+ projects Measure ID: 550219 |
| | Average time to issue building permits for projects that receive Economic Development incentives Average time to issue building permits for projects that receive Economic Development incentives |
| | 95% of residential transportation impact fee analysis are completed within 7 working days. Measure ID:550215 95% of residential transportation impact fee analysis are completed within 7 working days. Measure ID:550215 |
| | 90% of City Plan Commission decisions consistent with Development Review Committee recommendations. Measure ID: 341495 90% of City Plan Commission decisions consistent with Development Review Committee recommendations. Measure ID: 341495 |
| | Percent (%) of plan reviews completed within in 14 days Percent (%) of plan reviews completed within in 14 days |
| | IPRC Review Fee Total Revenue (Actual Revenue) IPRC Review Fee Total Revenue (Actual Revenue) |
| | Trend data - average number of review cycles to acceptance Trend data - average number of review cycles to acceptance |
| | Trend data - Total Projects Trend data - Total Projects |
| | Trend data - Total Accepted Projects Trend data - Total Accepted Projects |
| | Percent (%) of drainage reviews completed within in 10 business days Percent (%) of drainage reviews completed within in 10 business days |
| | Percent (%) of floodplain reviews completed within in 15 business days (before CY2020, goal was one month) Percent (%) of floodplain reviews completed within in 15 business days (before CY2020, goal was one month) |
| | Average customer survey rating out of 5 (for drainage reviews) Average customer survey rating out of 5 (for drainage reviews) |
| | Trend data - average number of drainage review cycles to acceptance Trend data - average number of drainage review cycles to acceptance |
| | Trend data - drainage review cycles Trend data - drainage review cycles |
| | Percent (%) of TIA reviews completed within 10 business days Percent (%) of TIA reviews completed within 10 business days |
| | 80% of City Council zoning decisions are consistent with Comprehensive Plan. Measure ID:328861 80% of City Council zoning decisions are consistent with Comprehensive Plan. Measure ID:328861 |
| | 90% of City Plan Commission decisions consistent with the Development Review Committee recommendations. Measure ID:341495 90% of City Plan Commission decisions consistent with the Development Review Committee recommendations. Measure ID:341495 |
| | Dollars invested in properties with historic designation.
Measure ID:328862 Dollars invested in properties with historic designation. Measure ID:328862 |
| | 98% of inspections are completed by the requested date. Measure ID:328863 98% of inspections are completed by the requested date. Measure ID:328863 |
| | 95% of initial commercial building plan reviews are completed within 7 working days. Measure ID:328864 95% of initial commercial building plan reviews are completed within 7 working days. Measure ID:328864 |
| | Percentage of TIA Reviews completed within ten business days Percentage of TIA Reviews completed within ten business days (1170250) |
| | % of permits issued by the requested date (FYTD) 98% of inspections are completed by the requested date. |
| | % of permits issued by the requested date (YOY) 98% of inspections are completed by the requested date. |
| | % of initial commercial building plan reviews completed within 7 working days (FYTD) 95% of initial commercial building plan reviews are completed within 7 working days. |
| | % of initial commercial building plan reviews completed within 7 working days (YOY) 95% of initial commercial building plan reviews are completed within 7 working days. |
| | Total #of plan reviews, revisions and consultations performed (FYTD) (Tracking) Total # of plan reviews, revisions and consultations performed. |
| | Total #of plan reviews, revisions and consultations performed (YOY) (Tracking) Total # of plan reviews, revisions and consultations performed. |
| | Customer Satisfaction Survey average score > 3.3 Customer Satisfaction Survey average score > 4 |
| | Complete drainage reviews within 10 business days of being received 65% of the time Complete drainage reviews within 10 business days of being received 70% of the time |
| | 95% of residential transportation impact fee analysis are completed within 7 working days. 95% of residential transportation impact fee analysis are completed within 7 working days. |
| | Number of Facilitated Projects Number of Facilitated Projects |
| | Average permitting review time for $1m+ projects Average permitting review time for $1m+ projects |
| | Customer Service Satisfaction Rating Customer Service Satisfaction Rating |
| | Trend Data: Call Volume Trend Data: Call Volume |
| | Average time to issues permits for Economic Development Average time to issue permits for Economic Development |