SCORECARD: Department Overview

DS- Development Services
Divisions Service Areas Measures
1. Development Entitlement
On Target
DS.1.1 Land Use & Design
On Target
90% of City Plan Commission decisions consistent with Development Review Committee recommendations.       Measure ID: 341495
Monitoring/No Info
80% of City Council zoning decisions are consistent with Comprehensive Plan. Measure ID:328861
On Target
Dollars invested in properties with historic designation. Measure ID:328862
Not Defined
DS.1.2 Capital Projects
 
2. Permitting and Inspections
Not Defined
DS.2.1 Permitting and Inspections
Not Defined
Total # of plan reviews, revisions and consultations performed. Measure ID 328865
On Target
98% of inspections are completed by the requested date. Measure ID:328863
Monitoring/No Info
95% of initial commercial building plan reviews are completed within 7 working days. Measure ID:328864
Lagging
DS.2.2 Call Center & Customer Service
Lagging
Call abandonment rate of less than 10%.
Insufficient Progress
Average call wait time less than 71 seconds.
Insufficient Progress
80% of calls are answered within 71 seconds.
Not Defined
Customer Service Satisfaction Rating
P&DA-Planning & Data Analytics
Not Defined
Trend Data: Call Volume
P&DA-Planning & Data Analytics
Not Defined
DS.2.2 Development Support Services
Not Defined
Average call wait time. Measure ID:328867
Not Defined
Customer Service Satisfaction Rating
Not Defined
Average in person wait time
Not Defined
Average calls answered
Not Defined
Trend Data: Call Volume
3. Development Coordination
Not Defined
DS.3.1 Contract Management Section
Lagging
90% of CFAs that had a Pre-Development Conference Measure ID: 328869
Insufficient Progress
CFAs processed and total valuation Measure ID:546340
On Target
New CFA process projects completed (CFA, IPRC review, and Greensheet package) with City processing times within 97 days (% of completed projects completed within 97 days) * Number days changed from 104 to 97 on 9/1/2019 due to HB3167
Not Defined
DS.3.2 Development Facilitation
Insufficient Progress
Number of Facilitated Projects Measure ID: 550218
Not Defined
Overall satisfaction with the effectiveness of the PDC in delivering site specific information in an orderly and timely conscious manner
On Target
Average building permitting review time for $1M+ projects Measure ID: 550219
On Target
Average time to issue building permits for projects that receive Economic Development incentives
Not Defined
DS.3.3 Strategic Operations
On Target
95% of residential transportation impact fee analysis are completed within 7 working days. Measure ID:550215
Not Defined
DS.3.4 Platting, Annexation, and Municipal Utilitiy Districts
 
4. Infrastructure
Not Defined
DS.4.1 Infrastructure Plan Review Center
On Target
Percent (%) of plan reviews completed within in 14 days
Insufficient Progress
IPRC Review Fee Total Revenue (Actual Revenue)
Not Defined
Trend data - average number of review cycles to acceptance
Not Defined
Trend data - Total Projects
Not Defined
Trend data - Total Accepted Projects
Not Defined
DS.4.2 Stormwater Development Services
On Target
Percent (%) of drainage reviews completed within in 10 business days
On Target
Percent (%) of floodplain reviews completed within in 15 business days (before CY2020, goal was one month)
Not Defined
Average customer survey rating out of 5 (for drainage reviews)
Not Defined
Trend data - average number of drainage review cycles to acceptance
Not Defined
Trend data - drainage review cycles
Not Defined
Customer Satisfaction Survey average score > 4
TPW - Transportation / Public Works
Not Defined
Complete drainage reviews within 10 business days of being received 70% of the time
TPW - Transportation / Public Works
Not Defined
DS.4.3 Transportation Development Review
On Target
Percentage of TIA Reviews completed within ten business days (1170250)