Lagging

DS.2.2 Call Center & Customer Service

DS- Development Services
Purpose Statement
Assist our customers; residents, developers, contractors, engineers and architects, navigate the permitting, registration and licensing activities required by adopted City ordinances.
Parents
Measures
  • Not Defined
    Customer Service Satisfaction Rating
    P&DA-Planning & Data Analytics
  • Not Defined
    Trend Data: Call Volume
    P&DA-Planning & Data Analytics
  • Lagging
    Call abandonment rate of less than 10%.
    DS- Development Services
  • Insufficient Progress
    Average call wait time less than 71 seconds.
    DS- Development Services
  • Insufficient Progress
    80% of calls are answered within 71 seconds.
    DS- Development Services
Analysis
Performance Liaison
JB
 		Jullianna Barron (DS- Development Services)
Service Area Performance Manager