SCORECARD: Red Status Details

DS- Development Services
Service Areas Measures Series Name Series Status Analysis Data Owner
Jun-21 Jul-21 Aug-21 Sep-21
Lagging
DS.2.2 Call Center & Customer Service
Insufficient Progress
Average call wait time less than 71 seconds.
Actual
Insufficient Progress
1,740sec
Insufficient Progress
1,260sec
Insufficient Progress
420sec
Insufficient Progress
1,080sec
ROCHELL THOMPSON
Insufficient Progress
80% of calls are answered within 71 seconds.
Actual
Insufficient Progress
9.00%
Insufficient Progress
17.00%
Insufficient Progress
23.00%
Insufficient Progress
17.00%
ROCHELL THOMPSON
Not Defined
DS.3.1 Contract Management Section
Insufficient Progress
CFAs processed and total valuation Measure ID:546340
Total CFAs Processed
 
 
 
126.00
Ash Ibrahim
CFA Processed Over $1 Million
 
 
 
64.00
Total Valuation of$1 Million+ Projects
 
 
 
$ 175,700,965.00
Total Valuation-All Projects
 
 
 
$ 195,900,229.00
Actual
 
 
 
Insufficient Progress
50.79%
Overall Target
 
 
 
90.00%
High Variance (FY Target)
 
 
 
83.00%
Low Variance
 
 
 
70.00%
Lagging
DS.3.2 Development Facilitation
Insufficient Progress
Average permitting review time for $1m+ projects
P&DA-Planning & Data Analytics
Average Review Time
 
 
 
Insufficient Progress
26.00
Ash Ibrahim
Not Defined
DS.3.2 Development Facilitation
Insufficient Progress
Number of Facilitated Projects Measure ID: 550218
Actual
 
 
 
Insufficient Progress
106.00
Ash Ibrahim
Overall Target
 
 
 
110.00
High Variance (FY Target)
 
 
 
110.00
Low Variance
 
 
 
63.00
Not Defined
DS.4.1 Infrastructure Plan Review Center
Insufficient Progress
IPRC Review Fee Total Revenue (Actual Revenue)
Actual
On Target
152,865.00
On Target
136,998.00
On Target
173,763.00
Insufficient Progress
63,855.00
Overall Target
High Variance (FY Target)
100,000.00
100,000.00
100,000.00
100,000.00
Low Variance
75,000.00
75,000.00
75,000.00
75,000.00