| Civil Rights Enforcement
| |  | Resolve housing discrimination complaints within 100 days |
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| | Ensure 100% compliance with executed conciliation agreements. |
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| |  | Resolve employment discrimination complaints within 180 days |
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 | D&I.1.3 ADA / Title VI & Public Accommodations |
| | | Resolve complaints of discrimination in places of public accommodation within 180 days of filing |
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| Business Equity
| | | D&I 2.1 Contract Compliance |
| | | Meet/Exceed the overall Business Equity goal of 25% of applicable citywide contract funds |
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| | # of Business Equity outreach events hosted/attended |
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| | D&I.2.2 Business Equity Outreach and Training |
|  | Increase number of Business Equity Firm touches |
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| | Increase number of Business Equity Firms connecting with regional anchor business organization procurement departments for bid information |
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| | Increase Business Equity Firm bid submissions to City |
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| | Increase Business Equity Firm connecting with bonding and capital resources |
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| | D&I.2.3 Business Equity Capacity Building |
| | | Increase the number of successful Business Equity Firm bids for City contracts |
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| | Upward trend in bonding capacity of M/WBE submitting bids for City contracts |
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| | Increase access to capital opportunities for Business Equity Firm in geographic marketplace |
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| | Increase successful Business Equity bids with regional anchor organizations |
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| Municipal Equity
| | | D&I.3.1 Equity Education and Outreach |
| | | Percentage of employees participated in D&I learning and certification program Level 2. |
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| | Establish the baseline for correlation between departmental participation in diversity training and cultural programs and reduction in departmental discrimination complaints and/or turnover by demographic to include promotion, transfer or separation. |
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| | Establish baseline for correlation between departmental participation in diversity training and cultural programs and increase in overall department performance. |
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| | D&I.3.2 Equity Policy and Research |
| | | Establish baseline to track reduction of identified and documented racial gaps in municipal service delivery. |
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| | Establish baseline to track increased access to non traditional financial resources for minority business enterprises. |
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| | Establish baseline to track increased access to public transportation that connects underserved residential centers to job centers. |
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| | D&I.3.3 Administration and Revenue |
| | | Offset the general fund budget (FY21; $3,250) for the delivery of existing services with at least one new revenue stream. |
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| | Expand/increase general or grant fund budget (FY21: $3,250) for the delivery of services with at least one new revenue source. |
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